Our third-party card processor identified the issue and implemented a solution. They will coordinate with Edenred Pay to monitor for any impact.
Posted Aug 24, 2026 - 10:53 EDT
Update
We are working with the card processor to investigate the underlying issue at one of our data centers, but transactions are successfully processing while this work is ongoing.
Posted Aug 14, 2026 - 12:33 EDT
Update
Our third-party card processor is continuing to investigate the underlying issue that has caused transactions to decline in their system. In the meantime, they have implemented a change that is allowing transactions to process as expected.
Posted Aug 10, 2026 - 10:33 EDT
Investigating
Edenred Pay is investigating an issue that is causing virtual card transactions to decline with one of our card processors. We are working with the processor to resolve the issue as quickly as possible.
Posted Aug 10, 2026 - 08:21 EDT
This incident affects: Edenred Pay Payment Platform.