All Systems Operational

Edenred Pay Payment Platform Operational
Edenred Pay Invoice Platform Operational
Email Operational
External Reporting Operational
White Labeled Environments Operational
U.K. Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 27, 2026
Latency Issue Related to Branded Environment
Resolved - The latency issue has been resolved, and the payment platform has resumed normal operations. Thank you for your patience during this time.
Jan 27, 14:33 EST
Investigating - Edenred Pay is investigating latency issues related to a branded instance of the payment platform.
Jan 27, 13:47 EST
Jan 26, 2026
Scheduled Reports Failing to Run
Resolved - This incident has been resolved. Scheduled reports are now being generated as expected.
Jan 26, 15:05 EST
Investigating - Edenred Pay is investigating why some scheduled reports in the payment platform are failing to run as expected. We will continue to provide updates as more information becomes available. Thank you for your patience as we work to resolve this issue.
Jan 23, 16:05 EST
Jan 25, 2026
database upgrade
Completed - The scheduled maintenance has been completed.
Jan 25, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 05:00 EST
Scheduled - Please note that the platform will be undergoing scheduled maintenance on January 25, 2026, and may experience downtime between 5:00am - 8:00am ET. Thank you for your patience as we upgrade the platform.
Jan 25, 05:00 EST
Jan 24, 2026

No incidents reported.

Jan 23, 2026
two-factor authentication inconsistencies
Resolved - This incident has been resolved.
Jan 23, 08:10 EST
Identified - Service degradation related to two-factor authentication occurred as a result of an outage affecting Microsoft services. Users receiving email notifications through Microsoft may be intermittently impacted.
Jan 22, 16:43 EST
Investigating - Edenred Pay is investigating reports of inconsistent behavior related to users accessing the payment platform via two-factor authentication.
Jan 22, 16:01 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026
Payment Automation Platform Outage
Resolved - On January 20, 2026, Edenred Pay's payment automation platform experienced an outage between 08:15:20 AM and 08:28:20 AM EST, preventing users from logging in to the user interface. Service was restored at 08:28:20 AM EST.
Jan 20, 08:00 EST
Jan 19, 2026

No incidents reported.

Jan 18, 2026
database upgrade
Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:00 EST
Scheduled - Please note that the platform will be undergoing scheduled maintenance on January 18, 2026, and may experience downtime between 5:00am - 8:00am ET. Thank you for your patience as we upgrade the platform.
Jan 18, 05:00 EST
Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

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