Monitoring - A fix has been implemented and payments are now beginning to appear in the Payee Portal as expected. We are continuing to monitor results and will provide an update once this incident is resolved.
Jul 11, 2026 - 17:52 EDT
Update - Edenred Pay is actively working to restore payment data to the Payee Portal. We apologize for any inconvenience and appreciate your continued patience as we resolve this issue. We will provide updates as more information becomes available.
Jul 10, 2026 - 17:11 EDT
Identified - Edenred Pay has identified an issue that is preventing payment data from displaying in the Payee Portal as expected. We are implementing a solution that should allow payments to become available in the portal by the end of the business day.
Jul 10, 2026 - 10:50 EDT
Resolved -
This incident has been resolved, and the payment platform has resumed normal operations. Thank you for your patience during this time.
Jul 6, 10:09 EDT
Identified -
Edenred Pay is implementing a solution that will allow payment data to display in reporting as expected. This process may take approximately 48 hours to complete due to the volume of data.
Jul 1, 14:15 EDT
Investigating -
Edenred Pay is investigating an issue that is preventing the Payment Activity report from displaying all applicable payment data. We will continue to provide updates as more information becomes available. Thank you for your patience as we work to resolve this issue.
Jul 1, 10:12 EDT
Resolved -
One of Edenred Pay's servers experienced an outage between 8:52 a.m. - 9:54 a.m. ET on July 2, 2026, resulting in service degradation for one of our partners. Users may have experienced slowness or a disruption of service during this time.
We appreciate your support and remain committed to providing you with a seamless user experience.
Jul 2, 09:00 EDT
Resolved -
All affected batches have been republished successfully. This incident is now resolved. Thank you for your patience during this time.
Jul 1, 17:09 EDT
Identified -
Edenred Pay has identified the issue and a fix is being implemented.
Jul 1, 15:53 EDT
Investigating -
Edenred Pay is investigating an issue that is allowing batch creation without associated payments. We will provide updates as information becomes available.
Jul 1, 14:27 EDT
