Identified - Our third-party card processor identified the issue and implemented a solution. They will coordinate with Edenred Pay to monitor for any impact.
Aug 24, 2026 - 10:53 EDT
Aug 24, 2026 - 10:53 EDT
Update - We are working with the card processor to investigate the underlying issue at one of our data centers, but transactions are successfully processing while this work is ongoing.
Aug 14, 2026 - 12:33 EDT
Aug 14, 2026 - 12:33 EDT
Update - Our third-party card processor is continuing to investigate the underlying issue that has caused transactions to decline in their system. In the meantime, they have implemented a change that is allowing transactions to process as expected.
Aug 10, 2026 - 10:33 EDT
Aug 10, 2026 - 10:33 EDT
Investigating - Edenred Pay is investigating an issue that is causing virtual card transactions to decline with one of our card processors. We are working with the processor to resolve the issue as quickly as possible.
Aug 10, 2026 - 08:21 EDT
Aug 10, 2026 - 08:21 EDT
Edenred Pay Payment Platform
Operational
Edenred Pay Invoice Platform
Operational
Email
Operational
External Reporting
Operational
White Labeled Environments
Operational
U.K. Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance